Volunteers Drive Success

Since the Welcome Home Program started, Hopkins, Minn., Lodge No. 2221 has provided more than 370 veterans with Welcome Home Kits. And Last year alone, they received $20,000 in grant funding from the ENF.

How do they accomplish so much? Volunteers! Here, the Lodge shares its tips on how to get members involved in charitable projects.

Here are a few things to consider as you begin.

Getting Started

  • Build relationships with fellow members. Get to know them as individuals and build a friendship. They are more likely to volunteer and stay volunteering.
  • Be somebody that you would like to go volunteer with. Lead by example.
  • Practice good and open communication. Be clear about expectations and volunteer roles, i.e. when, why, how long, what to do etc.
  • Include volunteers in the decision making. Let them have freedom to do it their own way. Let go of some of the control. As long as it gets done, don’t sweat the details.
  • Have a program that resonates with people. For example, supporting our veterans really resonates with our members.
  • Share the story of the people you are helping. This lets people understand who and why they are volunteering, and why it is important.

Understanding people’s motivations will help you recruit volunteers.

Why do people volunteer?

  • Tradition and values
  • Builds connections and relationships with others
  • Feels good, lets people know they can make a difference
  • It gives people purpose
  • A good family activity
  • Helps kids / grandkids learn to give back

But first, you have to ask people to volunteer!

Mechanisms of asking for help:

  • Personal, face to face invitation
  • Social media / Facebook posts
  • Ads in the newsletter or weekly update
  • Posters or flyers at the Lodge

Different people may react to projects and invitations differently. Consider motivations, time constraints, preferences, etc.

Common Types of Volunteers:

Type Description Motivation
Passionate Very passionate for a cause/project, may have been personally impacted by it. Highly motivated already. May need to channel energies.
Do Gooder Wants to give back in some way to the Lodge or the community. Projects where it’s clear who they are helping will drive participation.
Socializer Loves to meet people, work with friends, and socialize. Projects requiring a group of people are a good fit.
Curious Explores different opportunities to find what fits. May not know what they want. Don’t be disappointed if it isn’t a good fit.
Feed the Ego Wants to be seen as participating and included in activities. Publishing photos in newsletters, email blasts and social media is important to satisfies this need.
Voluntold Needs direction – may have a spouse that volunteers. Find a small, discrete task that this person can do. Some people need / want strong direction.
Incentivized Needs an incentive. Provide some incentive whether it’s food, drink, etc.

Now, keep the momentum going.

How to Drive Member Participation:

  • Be specific. But also keep it simple.
  • Be honest about time commitment, responsibilities, expectations.
  • Differentiate organizers and helpers.
  • Focus on the volunteer experience.
  • Create a friendly, social environment.
  • Learn what energizes your volunteers.
  • Manage task completion vs. volunteer experience.
  • Structure as a family activity when possible to increase volunteer pool.
  • Welcome them to the event, and thank them at the end.
  • Ask for feedback aka what worked, what didn’t work, what did they learn.
  • Survey your volunteers regularly to ask for their suggestions and feedback.

Great! Now that you’ve got the volunteers, you’ll want to keep them. Here are some tips on volunteer retention.

How to Keep Volunteers:

  • Retention starts with a positive experience.
  • Be organized yet willing to adapt.
  • Be flexible. Break duties into shifts or smaller pieces.
  • Value the volunteer’s participation.
  • Set realistic expectations.
  • Ask them to participate again!

The Value of Teamwork

Harry S. Truman reportedly said, “It’s amazing what you can accomplish, if you don’t care who gets the credit.” That’s particularly good advice for volunteers looking to serve veterans. According to the IRS, there are more than 45,000 veterans service nonprofits in the United States today. Working together may be the only way to solve problems for our nation’s veterans.  

For advice on how to start and build good partnerships, we asked another Kansas City Elk member, Darrell Quinley, for his advice. As a Representative at both the Kansas City VA Medical Center and the St. Michael’s Center (which provides veterans with safe, stable housing), Quinley knows that partnerships are key to accomplishing goals. Here’s his wisdom, gleaned from years of volunteering for veterans and working as a funeral director.

  • Find as much common ground as you can; family, children, activities, veterans in the family, etc.
  • Don’t take up a great deal of their time at the onset. Ask for their business card and follow up a few days later.
  • Don’t give up! First or even second impressions may not be a true indication of future working relationships.
  • Be truthful, be consistent, be prepared.
  • Try to always take the high road on any contentious discussion, or better yet avoid them completely.
  • Be complimentary.  Thank them for what they do. Find no fault in their operation.
  • Tell them you have Elks members just waiting to help veterans.

Above all go in with a positive attitude. Your heart shares their heart, in the love of service to veterans.

Serving Veterans on the Gulf Coast

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Hello! My name is Brianna, and I work for the Elks National Veterans Service Commission as an Elks Scholar Fellow.

I recently had the privilege to be invited by the Elks National Foundation to come along as a chaperone on the Elks Scholar Service Trip in Biloxi, Mississippi. Two Elks Scholar Fellows and nineteen Elks Scholars traveled to the Mississippi Gulf Coast to give back to the community and say thank you to the Elks who helped make our scholarships possible. We worked on a variety of service projects that ranged from working with children at the Boys and Girls Club after-school program to environmental conservation efforts with the Mississippi Land Trust, clearing invasive species and trash from a local bayou. We had lots of fun and adventures, even running into a (friendly) alligator while kayaking and picking up trash in the Pascagoula River!

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We pulled 3 bikes, 5 shopping carts, and plenty of trash and brush from this bayou!

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Cleaning up the rivers on kayak – watch out for gators!

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Dinner at the Gulfport Lodge

As the Elks Scholar Fellow for the National Veterans Service Commission, I was especially excited we were going to be able to visit the local VA hospital for one of our service days, serving side-by-side with Elks members from the Gulfport, Miss., Lodge No. 978 to spend some time with the veterans residing in long-term care.

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Packing gift bags with personal care items for veterans!

After a special dinner hosted by Gulfport, Miss., Lodge No. 978, Elks Scholars worked with Lodge members to fill 100 gift bags with personal care supplies such as shampoo, lotion, and toothbrushes. These would be given as gifts the following day to veterans residing in the Community Living Center (CLC) at the VA.

Mississippi State Veterans Chair Craig Huch helped coordinate and set up the entire visit for us at the Gulf Coast Veterans Healthcare System the next day. We learned that the hospital expansion was built relatively recently, after Hurricane Katrina. We were impressed by how beautiful the buildings were and how innovative the design. It was also HUGE. The design of the Community Living Center is such that residents living there long-term are placed in a particular “neighborhood.” These neighborhoods are specially designed so that individual rooms branch off of a large common space or living area where residents can socialize and build community. Research shows that this structure improves residents’ health and wellbeing by promoting a healthy social life.

The Elks Scholars visited several CLC neighborhoods, including ones specifically for residents experiencing Alzheimer’s, dementia, and hospice. We were able to present Blu-Ray players to each of the 24 neighborhoods – a major Christmas gift from the Gulfport Lodge! These Blu-Ray players will provide great entertainment to the VA residents in their common spaces.

We also distributed the 100 gift bags full of personal care items to individual veterans and spent some quality time conversing with them. Several veterans took the time to pull out each item individually and appreciate the quality of the gifts. They told us that many groups had already brought them gifts closer to Christmas time, so they appreciated that we were able to space it out and come visit a few weeks later.

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Elks Scholars with Gulfport Elks after filling all the gift bags

As a special token from the Gulfport Lodge, the Scholars also gave veterans small stars, cut out from American flags that were too worn to continue flying. We handed them out to the veterans with a special message thanking them for their service. Some, already familiar with the Gulfport Lodge and their service at the VA, had one in their rooms already; others seeing it for the first time were incredibly touched by the gesture and told us they would treasure it.

As many of our Elks Scholars will tell you, it was a privilege to be able to converse with many of the veterans about their families, their military experiences, their favorite pastimes, and (of course), their favorite sports teams!

One scholar learned that the veteran she was visiting had worked overnight shifts for United Airlines in San Francisco doing the very same job as her father! They talked at length, and the veteran encouraged the scholar to find her local Air Force recruiter and join, like him.

Another especially friendly and enthusiastic veteran, who had a motorized wheelchair and spunky ponytails, could only communicate with us using one word answers but did so with great energy and vibrance. We asked her about her military experience, and she told us, “Army! Army! Army!” When Craig joined us, greeting her by name fondly, he told us she was a regular at the Bingo events hosted by the Elks every month.

Yet another memorable veteran, 102 years old, complained that they had just made him put his car in storage – still sharp as ever, he looked no older than 75 and we had no doubt he would still able to drive if he had been allowed!

The scholars had a valuable experience meeting veterans from so many different backgrounds who were willing to share their stories with the younger generation and spend some time together. Many thanks to the Gulfport Elks and the Gulf Coast Veterans Healthcare System for facilitating this visit!

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Elks and Scholars at the Gulf Coast Veterans Healthcare System

Happy ENF Month from the ENVSC!

By Mary Morgan

I was an employee of the Elks National Foundation for 6 years, and I’ve been a donor for longer. Now that I work at the Elks National Veterans Service Commission, nearly our entire budget comes in the form of a grant from the Elks National Foundation.

So, you could say I have many reasons to celebrate ENF Month. And you’d be correct.

My first job at the ENF was in the Donor Services department, which processes the donations that come in, maintains all donor records, and helps to ensure that every gift is acknowledged.

Often, donations would come in with jokes, notes and updates. Reading these was one of the joys of the job, and it helped to deepen my connection with our donors and supporters.

Donors like Roy aka Mouse Weichold who always sent in jokes with his donations. Mouse passed away a few years ago, but here’s one of his favorite jokes: Why are the streets of Paris lined with trees? So the Germans can march in the shade. 

One such note really made an impact on me. It arrived with a $10 donation, and a note that said, “I’m retired and on a fixed income, so this is all I can give.”

That’s it. Just a short, simple note from a donor who was willing to sacrifice so he could contribute. If you’re strapped for cash, $10 can be a decent amount of money. It could buy a much-needed meal at a restaurant, a cup of coffee every day for a week, or a couple pieces of pie for you and a friend.

This Elk could have used that money to buy himself something he wanted or even needed, but instead he donated it. He trusted the Elks National Foundation to use those funds wisely. I don’t take that trust lightly. In fact, I’ve thought of that note often, when I was working for the Community Investments Program and now that I’m with the Elks National Veterans Service Commission.

It’s also a great reminder that in this day and age when the news is full of stories about millionaires and billionaires pledging vast sums of money, that it is regular people that have the power to make a difference in their communities.

The Elks National Foundation is powered by the donations and support of hundreds of thousands of those people, who believed in its mission over the past 90 years. Its programs are powered by those same people. I’m proud to call myself one of them.

Happy ENF Month!

Meet Brianna, ENVSC Scholar Fellow

Hi! My name is Brianna Bueltmann, and I am the new Elks Scholar Fellow for the Elks National Veterans Service Commission. I graduated from Harvard University in 2016 with a degree in Sociology and came to the Elks after two years of post-graduate travel and research. Immediately after college, I had a travel fellowship that allowed me to live in Ecuador, Colombia, Germany, and Italy for one year. More recently, I worked with the Poverty and Inequality Research Lab at Johns Hopkins University in Baltimore, doing sociology research on housing, landlords, families, and neighborhood change.

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I was drawn to this fellowship because I am passionate about ending homelessness. Rural poverty has long been close to my heart, and volunteering in homeless shelters while studying sociology further opened my eyes to urban poverty and housing issues. Everyone deserves a home. Having worked as a case manager and directed a transitional housing program, I saw how many barriers to housing and gaps in service there were for people experiencing homelessness. The Elks have taken an innovative and entrepreneurial approach, stepping in to provide vital resources that don’t exist elsewhere and make a real difference in the lives of veterans and their families.

Most people think that homelessness could never happen to them, but the reality is that more than half of Americans are living paycheck to paycheck and would be unable to handle a financial emergency if it happened to them. There are over 500,000 people experiencing homelessness on any given night in the United States, and it’s estimated that as many as 39,000 of them are veterans. On top of the widespread issue of finding affordable housing, veterans are especially vulnerable to experiencing homelessness because of post-traumatic stress disorder, traumatic brain injuries, and difficulty translating military skills into private sector careers.

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In the National Veterans Service Scholar Fellow position, I help run the Welcome Home programs working to serve veterans in need. Our Emergency Assistance Fund helps keep veterans at risk of homelessness stably housed by providing a one-time grant for emergency assistance to get caught up on rent, provide security deposits for new apartments, keep gas and electricity turned on, and help veterans sustain meaningful employment.

Welcome Home

Our Welcome Home Kit program helps veterans exiting homelessness and moving into permanent housing by connecting them with Elks members in their community to help provide furniture and basic household items like bedding, dishes, pots and pans, toiletries, and small kitchen appliances – the necessities anyone would need to get started in a new home.

As a part of the fellowship, I also get to work outside the office two days a week, volunteering at the Jesse Brown VA Medical Center food pantry. We serve over 150 veterans in need every Tuesday by providing an array of robust groceries with many options for them to choose. I will also start volunteering Thursdays at a local Community Resource and Referral Center (CRRC), working closely with homeless veterans and their social workers.

I really appreciate how this fellowship gives me the opportunity to work directly with the veteran population we serve. Direct service helps keeps us grounded in our mission, and working more closely with social workers and veterans can help us learn more about how we can better meet their needs.

I am looking forward to my next two years with the Elks, excited to see the Welcome Home program develop even further and ready to work together to serve our veterans!

You can learn more about veteran homelessness and the statistics mentioned here:
National Coalition for Homeless Veterans
National Alliance to End Homelessness

A Fellow Farewell

by Sancy Childers, Elks National Veterans Service Commission Scholar Fellow 2016-2018

Reflecting on my two-year fellowship at the Elks National Veterans Service Commission, I am filled with gratitude. I am thankful for this incredible opportunity, the support of my coworkers, and the ways in which this work allowed me to grow. I am humbled and proud of the work the ENVSC does on a daily basis and I truly do not think I would be where I am today without this opportunity.

Starting in July, I will bIMG_2114e attending the University of California Davis School of Medicine. My experiences in this fellowship have helped shape my outlook on my future responsibilities as a physician.

My fellowship position focused on the Elks Welcome Home initiative aimed at helping end veteran homelessness in partnership with the Department of Veteran Affairs. When I began, the program was newly established enabling me to play a pivotal role in shaping an agenda that will have an impact on the lives of homeless and at-risk veterans for years to come.

This position gave me the opportunity to focus on my interest in healthcare for underserved communities and gain a unique perspective on this complex issue. As a physician I plan on serving vulnerable populations and the chance to work directly with these individuals has helped prepare me for medical school and my future responsibilities working in this field.

Throughout my fellowship position, my time was split between the Elks headquarters and the Jesse Brown VA Medical Center in Chicago. While in the office, I coordinated a nationwide emergency assistance fund to help veterans and their families secure housing, remain housed, and pay essential utility bills. I also helped facilitate grants funding Elks member’s projects benefiting at risk veterans via Welcome Home Kits and Focus Grants.

“This experience was more challenging and worthwhile than anything I’ve done to date.”

When at the VA, I helped at a weekly pop-up food pantry, worked alongside the social workers serving the homeless, and volunteered in the Emergency Room. This experience was more challenging and worthwhile than anything I’ve done to date. I worked directly with this underserved population and I had the ability to really change their lives.

When I began this work, I was unprepared for the heart wrenching stories I would be hearing and the overwhelming feeling of knowing you made a meaningful impact on someone’s life. Early into my fellowship, a father of three young boys called to thank the Elks for helping him with a security deposit and cried while explaining that he had never given his three sons a proper bath.

This experience really stuck with me and put into perspective the work the ENVSC does. I was continuously humbled with the opportunity I had to serve these amazing men and women, and I am so thankful to have been a part of the team that is helping our nations hero’s get their lives back on track.

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A Centennial Celebration

Recognizing the 100th birthday of a dedicated Elks volunteer

Charles C. Covucci, a long time ENVSC volunteer and convention exhibit coordinator, has set up our booth at the Elks National Convention with a passion that is unmatched.
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He painstakingly unpacked uniforms, pictures and other kinds of memorabilia and displayed them all with care. Every item had a story, and Charlie knew them all.

His infectious laugh, mischievous ways and love of pranks made Charlie a star. Our members loved stopping by the booth to listen to Charlie’s stories, his unique perspectives on life, and above all, his great respect for all who served. Despite Charlie’s gregarious nature, he was always quick to point out who the real heroes are—our nation’s veterans.

In July 2006, Charlie was presented with a Special Citation by C. Valentine Bates, PGER at the National Convention in Orlando, Florida, for his 20 plus years of working the ENVSC booth.

In 2007, during the National Convention in Charlottesville, NC, at the young age of 89, Charlie retired and sold his personal collection to Tom Jamison, Playing Cards for Veterans Chair, for $1.00. To this day, Charlie’s items are respectfully displayed and admired by a new generation of Elks members at the ENVSC convention booth year after year.
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Charlie is celebrating his 100th birthday in March of this year and is still making people laugh. He and his wife, Dottie live in a retirement community in Florida, where he presides over the pool as Lifeguard, Counselor and Ladies Man.

The ENVSC thanks Charlie for his many years of service, his deep admiration for our Veterans. We wish him and his family all the best, and we appreciate all the volunteers who give their time and energy to serve veterans like he does.

Happy 100th Charlie!